Guarantee and Return Procedure

 

We strive to provide you with quality e-cigarette, but it might not perform as expected by the time it's delivered or after a time. In such cases, you may ask for a replacement or a refund. After you receive your order, please do use them first to see whether they can work well.

7 Days Money Back Guarantee

We have a 7 days money back guarantee on all our products (excluding prefilled cartridges, e-juice and all clearance items) from the date you received it without any reason. You should return the item in its original condition to us. In that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred. Please attention that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from your goods cost. Hope you can understand. 

3 or 6 Months Warranty

We have certain guarantee period for our products from the date of original purchase, batteries and Mods usually come with 3 or 6 months warranty, please check the Guarantee section in item description carefully. 

  1.  My item is DOA(dead on arrival), how could I do?

Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us within 48 hours, we will try our best to get it squared away.

  1. Should I send back broken items?

 

Except a few WISMEC/Nitecore items (note 4), we now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service.  If your items are broken unfortunately, please contact us via LiveChat or Emails (info@ecigar.in) ASAP with following information:

Serial Number:

Order Number:

Product Name:

Problem Description:

Video/video link or picture: 

Note:

1) Video/video link or picture must be straight to the point and show the problem clearly.

2) Serial Number for Innokin, Eleaf and Joyetech product is a must.

3) According to WISMEC's requirement, broken RX200/RX200S/DNA200/RX75 should be sent back for replacements. Please provide a list and inform us the tracking number. As for recipient address, please check below:

  1. Customers in the UScan ship mentioned items to below address; 

Receiver: Myvapors Warranty Department
Address: 3045 Edinger Ave, Tustin, CA 92780 
Phone: 9494519200
Country: United States

  1. Customer in rest countries can send them to HG directly.

Receiver name: Zhang Ye Chen
Address: 4th floor, NO. 6 Building, 1226 Lane, Zhennan Road, Putuo District, Shanghai
Postal code: 200331
Phone: 008618116147270

Country: China

4) According to Nitecore's requirement, all broken items should be sent back for replacements. Please provide a list and inform us the tracking number. Recipient address as following:

Receiver name: Zhang Ye Chen
Address: 4th floor, NO. 6 Building, 1226 Lane, Zhennan Road, Putuo District, Shanghai
Postal code: 200331
Phone: 008618116147270

Country: China

 

  1. When will you send me replacement?

Generally, we will ship the replacement after we approve the problem. When you place your new order, please leave a message in order note to remind us of it, or you can contact us. Sometimes when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order. 

 

If anything unclear, please feel free to contact us :)

 

Best Regards,

My Gadget

 

Items Missing from Package



We have the confidence that each order is proceed in a fast and correct way. Each order is inspected by at least 3 workers. We record the order, weight information. We take picture before shipping for some special orders. However, sometimes mistake occures, we are always sorry for such cases, we will work hard to make sure that you become a satisfied customer.

Please don't throw away the package list attached in your parcel before you are sure that you have received all your items. 

If one of your items is not listed in the package list, please send us a photo of the package list, we will response as soon as possible to make up for our mistake.

 

Item Not As Described or Ordered

 


If the items received are not the one you ordered or not as described, please take a picture of the item you receive and contact us with your order number. We will get back to you within 24 hours in business days. 

 

DOA (Dead on Arrival) Item

 

Thank you so much for testing your item as soon as you get your order, we are always sorry to hear of such cases and believe that the following may be useful in such cases.



1. Atomizers

Please try to clean your atomizer first using the Guide. If you put your atomizers away for several months and they can't perform well when you begin to use them, please firstly try to clean your atomizers completely. It is quite useful.

  1. Batteries

    Firstly, check our item description to see whether it has special function, for example, 5-click protection. 

    Secondly, try to charge the battery for a while. Though the factory has charged, it may be lose power in warehouse or during transit. 


    3. Atomizer & Battery

Meanwhile, sometimes the battery and atomizer aren't so flush with  each other, you will need to adjust their terminal connection.The  atomizer terminal may have been pushed down in the rubber seat so it  isn't reaching the battery terminal. Please try using a bamboo skewer  and wiggling the atomizer brass terminal out of its rubber seat  carefully a little bit by sticking the pointed end in the atomizer  hole, then do the same with the battery.

  1. We tried our biggest effort to give detailed description in product page, we appreciate your also having a check to see whether we have mentioned some tips in product page.

We appreciate any time and effort taken to attempt fixing these issues before contacting us. If the above doesn't work, please feel free to send an email to contact us within 48 hours, we will respond as soon as possible to assist in resolving your issue.